Aurora Studios Privacy Policy

At Aurora Studios, located at 555 Market Street, Suite 100, San Francisco, CA 94105, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our website, use our services, or communicate with us. This policy is effective as of January 1, 2025.

1. Data Collection

We collect several types of data to provide and improve our services. The data we collect depends on your interaction with Aurora Studios:

1.1 Information You Provide Directly

We collect information you provide directly to us, such as:

• Contact Information: This includes your name, email address, phone number, and mailing address when you contact us through our website or directly via email or phone.
• Project Information: Details about your video production project, including scripts, storyboards, and other relevant materials.
• Billing Information: If you engage our services, we collect billing information such as your company name, billing address, payment details (credit card information), and other financial details necessary to process payments. Note that payment information is processed through secure third-party payment processors, and Aurora Studios does not directly store your credit card information.
• Feedback and Communications: Records of your correspondence with us, including emails, chat logs, and feedback forms.

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information, including:

• Log Data: Information about your visit to our website, such as your IP address, browser type, operating system, referring website, pages visited, and the dates/times of your visits.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior on our website. See Section 4 below for more details on our use of cookies.

1.3 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social Media Platforms: If you interact with our social media accounts (e.g., Facebook, Instagram, LinkedIn), the platform may provide us with certain information, such as your profile information and interactions with our content.
• Business Partners: Our business partners may share information with us, such as contact information and project details if you’ve expressed interest in our services through them.

2. Data Usage

We use the data we collect for various purposes, including:

2.1 Providing and Improving Our Services

• Project Execution: To manage and execute your video production projects, including scriptwriting, filming, editing, and post-production.
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues you may encounter.
• Service Improvement: To analyze usage patterns and trends to improve our website, services, and overall user experience.
• Customization: To personalize your experience on our website and tailor our services to your specific needs and preferences.

2.2 Communication and Marketing

• Marketing Communications: With your consent, we may send you marketing emails about new services, promotions, and other updates that may be of interest to you. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the emails.
• Service Updates: To inform you about important updates to our services, such as changes to our pricing, new features, or scheduled maintenance.
• Feedback Requests: To solicit feedback about your experience with Aurora Studios, which helps us improve our services and customer satisfaction.

2.3 Legal and Compliance

• Compliance with Laws: To comply with applicable laws, regulations, and legal processes.
• Protection of Rights: To protect the rights, property, and safety of Aurora Studios, our users, and others.
• Fraud Prevention: To detect and prevent fraud, abuse, and other malicious activities.

3. Data Protection

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

3.1 Security Measures

• Encryption: We use industry-standard encryption technologies to protect sensitive data transmitted over the internet.
• Access Controls: Access to your personal data is restricted to authorized personnel who need it to perform their job functions.
• Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Employee Training: Our employees receive regular training on data protection and security best practices.

3.2 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely dispose of it.

3.3 Data Sharing

We may share your personal data with:

• Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, hosting providers, and marketing automation platforms. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Authorities: Government agencies, law enforcement authorities, or other legal entities when required to comply with applicable laws or legal processes.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

4. Cookies

We use cookies and similar technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, understand how you use our website, and personalize your experience.

4.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the basic functionality of our website and cannot be disabled. They enable you to navigate our website and use its features.
• Analytics Cookies: These cookies help us understand how visitors use our website by collecting information about the number of visitors, the pages they visit, and the sources of traffic. We use this information to improve our website and user experience.
• Marketing Cookies: These cookies are used to track your browsing behavior across different websites and deliver targeted advertisements that are relevant to your interests.

4.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, as well as manage your cookie preferences. However, please note that disabling cookies may affect the functionality of our website and your user experience.

For more information about cookies and how to manage them, please visit our Cookies Policy.

5. Your Rights

You have certain rights regarding your personal data, including:

• Access: You have the right to access the personal data we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal data we hold about you.
• Deletion: You have the right to request that we delete your personal data, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal data for certain purposes, such as marketing.
• Restriction: You have the right to restrict the processing of your personal data in certain circumstances.
• Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact our Data Protection Officer at privacy@aurorastudios.com or call us at (415) 555-0123.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable laws. We will post the updated Privacy Policy on our website and indicate the date of the last revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Aurora Studios
555 Market Street, Suite 100
San Francisco, CA 94105
Email: info@aurorastudios.com
Phone: (415) 555-0123

This Privacy Policy is governed by the laws of the State of California. By using our website or services, you consent to the terms of this Privacy Policy.